Return
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Customs & Duties (Outside Australia)
Refused International Deliveries: If you refuse to pay the required import duties and taxes, the package may be abandoned by customs or returned to us.
If the package is returned to us, any return shipping fees, unpaid customs charges, and a 20% restocking fee will be deducted from your final refund.
Original shipping costs are strictly non-refundable.
If the package is abandoned or destroyed by customs due to unpaid duties, no refund will be issued.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: admin@dekd.com.au
Dek D
PO Box 7091, Gwynneville, NSW 2500
Australia
Last update: 19/07/2026